1. What are the advantages of purchasing a website
template?
The major advantage is price: You get a high quality
design for just $20-$70. You don't have to hire
a web designer or web design studio. Second advantage
is time frame: It usually takes 5-15 days for a
good designer to produce a web page of such quality.
2. What do I receive when I order a template?
After you complete the payment via our secure form,
then you will receive a confirmation email with
link(s) to download .zip(s). The .zip file(s) contains
the following: PSD file(s), HTML file(s), fonts
and advanced clipart library.
You will need unzipping software to open the .zip
archive. Windows users may visit www.HotScripts.com
or www.WinZip.com.
Mac users may visit www.StuffIt.com.
3. In what formats are your templates available?
Website templates are available in Photoshop and
HTML formats. Fonts are included with Photoshop
file. In most templates HTML is compatible with
Adobe GoLive, Macromedia Dreamweaver and Microsoft
Frontpage.
4. What am I allowed and not allowed to do with
the templates?
You may:
- Build a website using the template in any way
you like.
- You may not:
- Resell or redistribute templates (like we do).
- Claim intellectual or exclusive ownership to
any of our products, modified or unmodified. All
products are property of content providing companies
and individuals.
- Make more than one project using the same template
(you have to purchase the same template once more
in order to make another project with the same
design)
5. What is the difference between unique and non-unique
purchase?
NON-UNIQUE PURCHASE:
Non-exclusive purchase means that other people
can buy the template you have chosen some time later.
UNIQUE PURCHASE:
Exclusive purchase guarantees that you are the
last person to buy this template. After an exclusive
purchase occurs the template is being permanently
removed from the sales directory and will never
be available to other customers again. Only you
and people who bought the template before you will
own it.
6. Is it reasonable to make unique purchase of
template that was already purchased before?
Yes. Because there is very small chance that you
will find the same design on the net. There are
more than 3,000,000,000 webpages online now according
to statistics on www.google.com.
7. Is the license a one-time fee payment?
Yes, the payment for your template is a one-time
fee without any additional charges. After purchasing
you may use the template as many times as you need
for one website.
8. Is it possible for me to pay one price and
have access to all downloads for a certain amount
of time?
Sorry, we do not provide membership based services.
9. I would like to make payment by company check.
Is that possible?
Please use MoneyBookers payment option. They accept
payments by check
10. Is there any return policy?
Since our company is offering non-tangible irrevocable
goods we do not issue refunds after the product
is shipped, which you are responsible for understanding
upon purchasing any article at our site. Please
make sure that you've carefully read 'sources available'
section. We only make exceptions with this rule
when the product appears to be not-as-described
on a case by case basis in agreement of the parties
concerned. The deadline for any refund claim is
one week after the delivery date.
11. I ordered a template but haven't received
the download information.
In this case please contact our Billing Department
via support
chat or e-mail (billing@template-help.com).
12. I was billed twice. I received 2 emails from
merchant
Make sure that these charges have different order
IDs. If it is so, contact our billing department.
13. Is it possible to reactivate my download link
if it was deactivated after 3 days?
Yes. Please contact our billing department and
they will reactivate your link.
14. I would like to purchase a template, but it
is not available on the site anymore.
The template has been sold out for exclusive price.
Look for similar templates in our collection!
15. How can I modify a template to suit my particular
website?
Please visit our Help
Center Section to get detailed information.
16. Are your templates Microsoft FrontPage compatible?
Most of templates come with HTML that is compatible
with Adobe GoLive, Macromedia Dreamweaver and Microsoft
Frontpage. Please check the 'sources available'
field in the template preview window.
17. What is Adobe Photoshop?
Adobe Photoshop is the world's most popular graphics
editing package. You can find more info about Photoshop
and download a free trial version at Adobe website.
18. What software do you recommend for making
HTML?
We think that Macromedia Dreamweaver is the best.
19. How can I modify flash portion of the template?
You need to use Macromedia FlashTM to edit animated
part of the template. Please visit the site of the
developer: http://www.macromedia.com/software/
20. When I try to open the flash fla file, I get
an error Unexpected file format.
This means that .fla file is incompatible with
your Flash version. Please install Flash MX to edit
this file or get in touch with our support personnel
to have the file converted to appropriate version.
21. Can I edit flash template in Swish?
No. Our flash templates can be edited only with
Macromedia FlashTM
22. Can I change the pictures on the flash animated
website and put my own pictures instead?
Yes, you can.
23. What is the best place to find photos/images
for modification of my template?
We recommend you to purchase images from www.gettyimages.com
or www.istockphoto.com.
24. I was wondering if you could give me the contact
info for a particular designer?
Sorry, our corporate policy prohibits direct contacts
with contractually oblidged designers.
25. Is it possible to use your templates to develop
websites for my customers?
Yes. It is perfect for designers who want to offer
their customers a high-quality design and also save
time and money. Mind that when you purchase the
template with oridnary or exclusive licence you're
entitled to create only one project (one domain
name).
26. Can I put low resolution thumbnails of templates
on my website for my clients to choose designs?
Yes, of course.
